Cancellation Options

Understand our cancellation policies

Cancellation Policies

Flexible

Full refund up to 24 hours before check-in

  • 100% refund if cancelled at least 24 hours before check-in
  • 50% refund if cancelled within 24 hours of check-in

Moderate

Full refund up to 5 days before check-in

  • 100% refund if cancelled at least 5 days before check-in
  • 50% refund if cancelled within 5 days of check-in

Strict

Full refund up to 14 days before check-in

  • 100% refund if cancelled at least 14 days before check-in
  • 50% refund if cancelled 7-14 days before check-in
  • No refund if cancelled within 7 days of check-in

How to Cancel a Booking

  1. 1

    Go to your trips page

    Find the booking you want to cancel

  2. 2

    Click "Cancel Booking"

    Review the cancellation policy and refund amount

  3. 3

    Confirm cancellation

    You'll receive a confirmation email

Important Notes

  • • Service fees are refundable only if the cancellation is made within 48 hours of booking and at least 14 days before check-in
  • • The cancellation policy is set by the host and shown before you book
  • • Refunds are processed within 5-10 business days
  • • Extenuating circumstances may allow for exceptions to the cancellation policy